The Conference For Administrative Assistants

What Does Everyone Expect From You? What Do You Expect From Yourself?

Today's competitive environment demands more from office support personnel than ever before. Today's secretaries and administrative assistants are professionals who need a sophisticated set of skills to meet their daily challenges.

You are expected to:

• Communicate with people from every level of the organization...by phone, e-mail, memo, or in person
• Juggle multiple priorities and demands with a packed schedule and tight timing — all while staying cool, collected, and organized
• Stay on top of everything despite unforeseen changes, difficult people, conflicts, and problems

Sound challenging? Unquestionably, it is. That's why this conference was designed — to help you do your job better in the face of increased demands and pressure.

You won't find workshop leaders rehashing basic job functions; their goal is to help you develop the success and survival skills that make the difference between "just getting the job done" and being truly exceptional at what you do.

This administrative assistant training conference was designed with you in mind, offering a unique 2-track format that lets you select from 10 power-packed sessions, making it easy to jump from track to track, choosing the workshops that are most relevant to you. And throughout the day, you'll have the opportunity to meet and network with individuals who really understand what you do because they do it, too.

Who Should Attend:

The "Conference for Administrative Assistants" is for professionals who want to:

• Be fair and professional as they juggle multiple tasks, multiple bosses, and conflicting responsibilities.
• Write better business communications - the kind of clear, compelling writing that gets read, acted on, and remembered!
• Stay in control during stressful situations and keep their cool, no matter what.
• Develop their leadership qualities and win the support and respect of others.
• Refresh, revive, and recharge themselves...and go back to work with fresh ideas and a renewed attitude!

This incredible training event brings together nationally recognized speakers and workshop leaders, creating an unprecedented opportunity for you to learn and grow professionally.

You'll return to your job renewed, energized, and brimming with fresh ideas and strategies that will make an immediate difference in your performance, attitude, and productivity.

AGENDA

TRACK ONE: Taking Control Of Your Job And Your Life

If you've ever felt that your life was running you — instead of the other way around — this innovative track offers concrete ways to escape the chaos. No matter how hectic your days get, you'll learn how to regain the control and calm that will keep you focused, on-track, and comfortable.

Choose from five incredible workshops that spotlight proven ways to balance tasks and projects, stress-busting techniques for the overwhelmed, beat-the-clock solutions for the time-crunched professional, and office management innovations that make every day easier.

Session 1: Communicating With Confidence And Clarity
Review the basics of good communication and learn how to apply these powerful principles on an everyday basis, in every professional situation. Learn professional tips from the greatest communicators and put them to work for yourself.

Session 2: Managing Multiple Priorities
Sort through all of the priorities you're juggling, and put them into a perspective that's manageable and workable. Discover creative ways to get others to help you and rally the support you need at work...at home...anywhere.

Session 3: High-Impact Business Writing
Learning Objectives get results from everything you write and make the kind of "written impression" that enhances everyone's image — yours, your boss's, and your organization's.

Session 4: Staying Organized, Focused, and In Control,
In your role, you're expected to function as "command central" in your office — keeping track of information and people no matter how hectic things get. This dynamic session will show you dozens of tricks to do it better, in the many situations you deal with — all without missing a beat.

Session 5: Stress-Busters For Pressured People
Protect your health and your relationships by learning how to avoid falling victim to stress.

You know you're more experienced, capable, and responsible than when you started your career. You know how far you've come, but the question is...do you know where you're headed?

This remarkable track will help you focus on the strategies and techniques that will take you to the next level. You'll learn essential professional skills that will help you enhance your value to your department...and ultimately, to your entire organization.

These breakout sessions will cover straightforward practices to help you handle and manage conflict, keep your head through change and turmoil, make smart decisions, and solve difficult problems...all while preparing you to move forward and take on new challenges.

Session 1: Effectively Working With Others
It's the "secret ingredient" in the most successful careers — the ability to communicate one-on-one, with virtually anyone, at any level. Increase your ability to work more productively with every person you encounter in your job.

Session 2: Practical Problem-Solving And Decision-Making
Learn strategies for resolving problems (big or small) with ease and confidence. Gain the trust and respect of your boss and coworkers as a professional who can handle tough situations and make sound decisions.

Session 3: Dealing with Difficult People
Virtually no workplace is safe from those frustrating and demanding people who make it difficult for you to do your job. You'll discover how to react with skill, composure, and confidence.